Technology Support Specialist (m/w/d)

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Technology Support Specialist (m/w/d) is an integral part of Latham’s Technology & Information Services team. This role will be responsible for resolving desktop, notebook, and remote computing issues, while providing support to desktops, notebooks, hardware, and customer related services, as well as providing support to printers, Multi-Functional Devices (MFDs), and mobile devices including configuring and troubleshooting. This role will be located in our Munich office. 

Other key responsibilities include:

• Setting up PC and notebook computers, as well as printers, to initialise and stabilise their performance
• Configuring, deploying, and delivering mobility offerings, including iPhones, iPads, and other technology devices, while performing regular maintenance on PC equipment, such as computers, notebook computers, printers, and peripherals—and scanning computers for viruses
• Setting up conference rooms to use technology services (e.g. presentations, network connections, and audio/visual), and performing daily checks of conference rooms to ensure all equipment is working properly
• Creating help desk tickets, notifying team members via email when taking an open request and when the request is completed
• Maintaining an inventory of PC hardware equipment and software programs, and utilising ServiceNow to track loaner equipment for distribution and recovery

We’d love to hear from you if you:

• Possess knowledge of standard hardware components and peripherals
• Demonstrate knowledge and proficiency in software programs, including Windows 10 and Microsoft Office
• Exhibit analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems

And have:

• A high school diploma or equivalent
• A bachelor’s degree or equivalent in Computer Science or Information Systems, preferably
• Technology support experience with PC hardware/software, preferably
• Experience working with remote communications hardware including modems, wireless routers, and network interface cards , preferably
• Experience working with notebook computers, preferably
• Experience with installations and upgrades, training and technical documentation
• Excellent written and verbal communication skills in German and English

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Pension plan
• Travel and meals allowance
• Disability insurance, personal accident insurance & life assurance
• Professional development programs
• Wellness programs (e.g. membership to Headspace, access to mental health services, well-being events, etc.)
• Sport courses and training
• Access to corporate benefits
• And more!

Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute. #EntryLevel #LI-EH1